ViciDial Hosted Call Center Solutions

ViciDial Hosted Call Center Solutions


ViciDial Hosted Call Center Solutions


ViciDial Hosted Call Center Solutions


ViciDial Hosted Call Center Solutions


ViciDial Hosted Call Center Solutions


ViciDial Hosted Call Center Solutions


ViciDial Hosted Call Center Solutions


ViciDial Hosted Call Center Solutions


Our turn-key solutions allow you to offer call-center solutions to businesses of any size (5-200 agents). We can provide you with SIP trunking and DID services, as well as lead generation. We also offer branding services , where your company logo is used. Call today to discuss our wide range of business opportunities. We look forward to working with you. In Depth Features List. Ability for an agent to call clients in succession from a database through a web-based screen. Ability to display a script for the agent to read with fields like name, address, etc. Ability to set a campaign to auto-dial and send live calls to available agents. Ability to dial predictively in a campaign with an adaptive dialing algorithm. Ability to dial on a single campaign across multiple vicidial dialers, or multiple campaigns on a single dialer. Ability to transfer calls with customer data to a closer/verifier. Ability to open a custom web page with user data from the call, per campaign, per In-Group, or per list. Ability to autodial campaigns to start with a simple IVR then direct to agent. Ability to broadcast dial to customers with a pre-recorded message. Ability to park the customer with custom music per campaign. Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available. Ability to set outbound CallerID per campaign or per list. Ability to take inbound calls gathering CallerID. Ability to function as an ACD for inbound and fronter/closer verification calls. Ability to have an agent take both inbound and outbound calls in one session(blended). Ability to start and stop recording an agents calls at any time. Ability to automatically record all calls. Ability to manually or automatically call up to two other customer numbers for the same lead. Automatically dial unlimited alternate numbers per customer until you get an answer. Ability to schedule a callback with a customer as either any-agent or agent-specific. Ability in Manual dial mode to preview leads before dialing. Faster hangup and dispositioning of calls with one key press (HotKeys). Definable Agent Wrap-up time per campaign. Ability to add custom call dispositions per campaign. Ability to use custom database queries in campaign dialing. Recycling of specified status calls at a specified interval without resetting a list. Dialing with custom Time Zone restrictions including per state and per day-of-the-week. Multiple campaigns and lead-lists are possible. Option of a drop timer with safe-harbor message for FTC compliance. Variable drop call percentage when dialing predictively for FTC compliance. System-wide and per-campaign DNC lists that can optionally be activated per campaign. All calls are logged and statuses of calls are logged as well as agent time breakdowns. Load Balancing of call across multiple inbound or outbound Asterisk servers is possible. Several real-time and summary reports available. Real-time campaign display screens. 3rd party conferencing(with DTMF macros and number presets). 3rd party blind call transfer. 3rd party conferencing with agent drop-off. Custom Music-On-Hold and agent alert sound for inbound calls. Estimated hold time, place in line, overflow queues and several other inbound-only features. Skills-based ranking and call routing per inbound group(queues) and campaign. Queue Prioritization per campaign and inbound group. Single agent call queuing. Ability to set user levels and permissions for certain features and campaigns. Ability for managers to listen-in on agent conversations. Ability for managers to enter conversations with agents and customers. Ability for managers to change the selected queues for an agent. Ability for agents to select a Pause Code when they are not active. Ability for agents to control volume levels and mute themselves. Ability for agents to view the statuses of other agents on the system. Ability for agents to view details for calls in queue that the agent is selected to take calls from. Agent shift enforcement by day and time, defined per user group. Lead import web-based API. Web-based data export utilities. Separate Time-clock application to track user work time. Chat with customers from a website through the agent web screen. Chat with managers and other agents in the agent web screen. The agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese and Japanese. The admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese. The item “ViciDial Hosted Call Center Solutions” is in sale since Sunday, July 7, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “rodeo-dr” and is located in Pacific Palisades, California. This item can be shipped to United States.

  • Model: Hosted
  • Type: VoIP System
  • Features: Auto Attendant
  • MPN: Does Not Apply
  • Brand: Vicidial

Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach

Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach


Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach


Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach


Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach


Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach


Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach


Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach


Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach


Connect 536 12VDC 1.5A With Power Supply. 8.0.3.6, Mar 2 2015, 16:14:49. 36C (normal) 39C (normal) 66C (normal). Formatted and In Use. 3.6 GBytes (3 % full). 247217356 free bytes 245696732 bytes in largest free block. System has been running for 1 Min 41 secs. Our equipment is professionally tested and reset to factory default. If no software, cables, rack ears, power supplies or accessories are pictured or offered in this ad, please assume they are not included. Unfortunately, this is not always possible. When it is not, we will do our best to contact you, our customer, about the delay. Dotcom Computers strives to provide all customers with the highest possible customer service. The item “Allworx Connect 536 8.0.3.6 Call Queuing SW Upgrade Ext Warranty Conf Ctr Reach” is in sale since Sunday, December 29, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “dcomcomputers” and is located in Raynham, Massachusetts. This item can be shipped to United States.

  • Brand: Allworx
  • MPN: Connect 536
  • Model: Connect 536
  • Country/Region of Manufacture: Canada
  • UPC: Does Not Apply

Nortel NTDW53AAE6 CS1000 Call Processor Dual Core CPDC

Nortel NTDW53AAE6 CS1000 Call Processor Dual Core CPDC


Nortel NTDW53AAE6 CS1000 Call Processor Dual Core CPDC



Nortel NTDW53AAE6 CS1000 Call Processor Dual Core CPDC with NTDW07AAE6 Hard drive. The item “Nortel NTDW53AAE6 CS1000 Call Processor Dual Core CPDC” is in sale since Friday, August 30, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “edealsnmore” and is located in Spring, Texas. This item can be shipped to United States, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, South Korea, Indonesia, South africa, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Singapore, Switzerland, Norway, Croatia, Bangladesh, Bolivia, Egypt, Gibraltar, Iceland, Jordan, Martinique, Maldives, Nicaragua, Oman, Paraguay, Uruguay.

  • Brand: Nortel

Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1

Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1


Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1


Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1


Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1


Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1


Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1


Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1


Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1


Allworx Connect 731 Server with: 8211516 – Connect 731 T1 Key License Software Version: 8.0.3.6, Mar 2 2015, 16:14:49 MAC Address: 00-0A-DD-03-92-D8 Server ID: 000392d8. Our equipment is professionally tested and reset to factory default. If no software, cables, rack ears, power supplies or accessories are pictured or offered in this ad, please assume they are not included. Unfortunately, this is not always possible. When it is not, we will do our best to contact you, our customer, about the delay. Dotcom Computers strives to provide all customers with the highest possible customer service. The item “Allworx Connect 731 Server 50 User $$ Auto Call Dist SW Upgrade T1 License #1″ is in sale since Wednesday, March 20, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “dcomcomputers” and is located in Raynham, Massachusetts. This item can be shipped to United States.

  • Brand: Allworx
  • Model: Connect 731
  • MPN: Connect 731
  • Country/Region of Manufacture: Canada
  • UPC: Does Not Apply
  • Bundle Listing: No

6 Nortel Call Pilot 100 Units

6 Nortel Call Pilot 100 Units


6 Nortel Call Pilot 100 Units


6 Nortel Call Pilot 100 Units



6 – CALL PILOT 100 UNITS. Picture show only 5. ALL REL 3.1. The item “6 NORTEL CALL PILOT 100 UNITS” is in sale since Saturday, October 5, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “dutch1955″ and is located in Dallas, Texas. This item can be shipped to United States.

  • Model: CALL PILOT 100
  • Series: NORTEL
  • Type: Conventional System
  • Features: Auto Attendant
  • Brand: Nortel

Nortel Call Pilot 150 3.1 32 mail boxes/seats

Nortel Call Pilot 150 3.1 32 mail boxes/seats


Nortel Call Pilot 150 3.1 32 mail boxes/seats


This is a used Nortel Call Pilot 150. It only works on Nortel CICS and MICS software 4.1 and up. Ships with 2 four conductor line cords, wall mount bracket, 8 volt power supply. The item “Nortel Call Pilot 150 3.1 32 mail boxes/seats” is in sale since Tuesday, July 23, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “nix2that69″ and is located in Fayetteville, North Carolina. This item can be shipped to United States.

  • MPN: NTAB9825
  • Brand: Nortel

Nortel Call Pilot 100 R3.1 With40 MB NTAB9865 NT5B82 WithNew Power Supply

Nortel Call Pilot 100 R3.1 With40 MB NTAB9865 NT5B82 WithNew Power Supply


Nortel Call Pilot 100 R3.1 With40 MB NTAB9865 NT5B82 WithNew Power Supply


Nortel Call Pilot 100 R3.1 With40 MB NTAB9865 NT5B82 WithNew Power Supply



Nortel Call Pilot 100 R3.1 W/40 MB NTAB9865 NT5B82 W/New Power Supply, 4 Port 24 hours of voice storage. (Call Pilot Requires Norstar R4.1 or higher system software). (Call center features require Norstar R6.0 or higher system software). Everything pictured and listed here. Nortel Call Pilot 100 Base NTAB9865. R3.0/R3.1 Software PCMCIA Card NT5B82 English / Spanish Language Files. We are independent buyers and sellers of most major brands of Telecommunications and Data equipment. Established in 2007 and with 23 years of Telecommunications & Datacom industry experience we have taken the best practices and applied them all to our Products and Listings. Everything we sell is examined for cosmetic issues, graded then tested for full functionality and audio quality by an Experienced Technician. We grade all of our parts to provide you the best description with no surprises, see condition description for details. Grading description of Refurbished, New-Unused and Used parts we sell. Grade A Refurbished (normal usage or wear). Grade B Refurbished (excessive usage or wear, best value). Factory-Reman (like new, looks new). New-Unused (in original box sealed or open box with matching serial numbers). Used Working (pulled from working environment, working). Once you receive your items, please inspect them for any damage during transit, and report the said damage within 24hrs. If all is well please leave feedback so we are aware that you have received your items. Brands like AVAYA NORTEL NEC PANASONIC POLYCOM CISCO YEALINK SPECTRALINK and many others. We understand sometimes parts are not needed, may be wrong or incompatible. We try to provide as much information about the parts we sell to avoid having to return them for any reason. If the seal is broken or packaging is missing or damaged then we will work with you and will offer to credit for the value of ” New Other ” condition. Independent wholesale and retail suppliers of Telecommunications and Data equipment. The item “Nortel Call Pilot 100 R3.1 With40 MB NTAB9865 NT5B82 WithNew Power Supply” is in sale since Wednesday, June 5, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “equitytelecom” and is located in Norwalk, Connecticut. This item can be shipped to United States.

  • Model: CALL PILOT 100
  • Type: VOICE MAIL
  • MPN: NTAB9865
  • Brand: Nortel

Used Nortel Norstar Call Pilot 100 Voice Mail System with 3.0 s/w & 10 mailboxes

Used Nortel Norstar Call Pilot 100 Voice Mail System with 3.0 s/w & 10 mailboxes


Used Nortel Norstar Call Pilot 100 Voice Mail System with 3.0 s/w & 10 mailboxes


Used Nortel Norstar Call Pilot 100 Voice Mail System with 3.0 s/w & 10 mailboxes



This is a used voicemail in working condition. The item “Used Nortel Norstar Call Pilot 100 Voice Mail System with 3.0 s/w & 10 mailboxes” is in sale since Friday, March 22, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “hbtcomm” and is located in Duluth, Georgia. This item can be shipped worldwide.

  • Model: Callpilot 100
  • Type: Conventional System
  • Features: Voicemail
  • MPN: NTAB9865
  • Brand: Nortel

Used Nortel Norstar Call Pilot 100 Voice Mail System with 3.1 s/w & 40 mailboxes

Used Nortel Norstar Call Pilot 100 Voice Mail System with 3.1 s/w & 40 mailboxes


Used Nortel Norstar Call Pilot 100 Voice Mail System with 3.1 s/w & 40 mailboxes


Includes 3.1 Software Card & NEW Power Supply. The item “Used Nortel Norstar Call Pilot 100 Voice Mail System with 3.1 s/w & 40 mailboxes” is in sale since Friday, February 1, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “telecomsource” and is located in Lexington, Kentucky. This item can be shipped to United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, South Korea, Indonesia, Taiwan, South africa, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Croatia, Antigua and barbuda, Dominica, Bangladesh, Bolivia, Egypt, Gibraltar, Iceland, Jordan, Martinique, Maldives, Nicaragua, Oman, Paraguay, Uruguay.

  • Model: Callpilot 100
  • Type: Conventional System
  • Features: Voicemail
  • MPN: NTAB9865
  • Brand: Norstar

Nortel Norstar CICS 7.1 Office Phone System Meridian w 6 M7310 Call ID Vmail AA

Nortel Norstar CICS 7.1 Office Phone System Meridian w 6 M7310 Call ID Vmail AA


Nortel Norstar CICS 7.1 Office Phone System Meridian w 6 M7310 Call ID Vmail AA


Nortel Norstar CICS 7.1 Office Phone System Meridian w 6 M7310 Call ID Vmail AA


Nortel Norstar CICS 7.1 Office Phone System Meridian w 6 M7310 Call ID Vmail AA



Just removed from service in perfect working condition. This system is 100% Digital. The system is guaranteed to work perfectly.. System is 100% ready for use and has software cartridge installed. Startalk Flash Voicemail provides auto attendant, company directory and 24 mailboxes. Features of this system include Music on Hold, Background music, Conference/transfer, speed dialing, paging, intercom, Mic hands free, the clearest speakerphones in the industry and all other essential office needs. (6) executive phones are Like New and Refurbished with new coiled cords and patch cords. But it is all guaranteed working perfectly. It is a workhouse system and the most reliable in the industry. All manuals are included on CD-Rom.. Phones include all brand new patch cords and Coiled handset cords. New Mounting Bracket with a level built in to hang the cabinet on wall is included as is a new power cord. We have more phones in stock. The item “Nortel Norstar CICS 7.1 Office Phone System Meridian w 6 M7310 Call ID Vmail AA” is in sale since Monday, March 25, 2019. This item is in the category “Business & Industrial\Office\Telecom Systems\Phone Switching Systems & PBXs”. The seller is “teleconnectdirect” and is located in Buford, Georgia. This item can be shipped to United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, South Korea, Indonesia, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Singapore, Switzerland, Norway, Ukraine, United arab emirates, Qatar, Kuwait, Bahrain, Croatia, Bangladesh, Bolivia, Egypt, Gibraltar, Iceland, Jordan, Martinique, Maldives, Nicaragua, Oman, Paraguay, Uruguay, South africa.

  • Brand: Nortel
  • MPN: Does Not Apply